How to Buy Our Products
We think that the most important thing you can do is look at all of the information we have for each product we sell. Beneath each product is a link where you can Learn More. This brings you to the detailed description, instructions, compatibility, and technical documents and videos (if available) for each product. Read the instructions if you are unsure if our products are right for you. Make certain it is compatible with your system or your intended use.
We can only take back returns of unopened products as long as they are in saleable condition. Further, because we use a fulfillment house to ship our goods we must charge you restocking fees.
Please ask us questions prior to the sale if you are at the least bit confused. You can phone us directly at (802) 478-0800. At times our live chat is on (not always), but you can also leave a message for pre-sales information there. Our Contact Page is usually answered within hours.Our Warranty Statement is located here.
Domestic Shipping information is located here.
The most important thing to know is that orders must be in-house by 12:30pm EST to ship same day!
International Shipping information is located here:
If you are trying to order online and your Country is not available from the drop-down list, we may have to verify your address and or credit card first! Sorry for the inconvenience. Please contact us directly at [email protected]An important thing to know if you are a European customer is that we have an EU Distributor who stocks our inks in their warehouse and provides inventory to a growing list of resellers throughout the EU. Perhaps this will be more convenient for you to order from EU. Please contact us if you are interested in ordering our products in the EU.
If you are worried about your Credit Card information – please do not be worried about our site security. You can read more about that here.
We've assembled alot of information about both our products and how we do business here on the About page.